Job summary
This role involves managing technical relationships with key clients primarily in the US market, acting as the main technical advisor and account contact. The position focuses on onboarding clients, ensuring successful product integration, driving adoption of data solutions, and proactively managing account health. It offers a chance to contribute to media technology advancements and work with global teams to enhance TV and streaming content discovery experiences.
Location and work setup
- Location
- Norway
- Work setup
- Remote
Salary
EUR 3500.00–4500.00 month
Responsibilities
Manage and own client relationships as the primary commercial and technical contact. Guide clients to optimize the use of advanced metadata solutions, monitor usage and potential risks, and take proactive actions to maintain satisfaction. Coordinate with product and engineering teams to resolve issues and implement solutions while managing client expectations. Identify opportunities for upselling or cross-selling, and support sales efforts. Keep detailed documentation of client interactions, account plans, and follow up on open actions. Stay informed about product developments and market trends to anticipate client needs.
Qualifications
Experience in managing technical client accounts with strong communication and organizational skills. Ability to work autonomously across time zones, maintaining proactive client engagement. Skilled in troubleshooting, coordinating cross-functional teams, and translating client needs into technical requirements. Proven capability to identify business growth opportunities and support sales processes. Strong documentation and tracking abilities, along with a commitment to continuous learning about product updates and industry trends.